Handmade in Greece. One-of-a-kind glass art. Free tracked shipping over €150. Ashes into Glass keepsakes. Ships to the EU & USA.
HelpQuestions, answered
Everything you might want to know before giving a little galaxy a home. Still curious? We reply to every message within one to two business days.
Ordering & the pieces
Is every piece really one of a kind?
Yes. Every marble, pendant and keepsake is shaped freehand at the torch, so no two are ever identical. When a piece sells, that exact galaxy is gone for good — though Sinem can always make something new in a similar spirit.
What is the glass made of?
Everything is worked in borosilicate glass — the same durable, Pyrex-grade glass prized for its clarity and strength. It is melted at around 1200°C and shaped by hand using lampworking and implosion techniques.
Will the colours look like the photos?
We photograph each piece in natural light to stay true to life. Because glass refracts light, the galaxies can look even more vivid in person, and shift beautifully as you turn them.
Shipping & delivery
Where do you ship, and in which currency?
We ship worldwide from Greece, with dedicated pricing for the European Union in EUR and the United States in USD. Duties and local taxes, where applicable, are shown at checkout for supported regions.
How long will my order take?
Orders are prepared within 2–4 business days. EU delivery typically arrives within 3–7 business days and US delivery within 7–14 business days. Every shipment includes a tracking number.
How is fragile glass packed?
Each order is wrapped by hand in protective layers and shipped in a rigid box. Marbles and pendants travel in padded enclosures designed to survive the journey.
Custom & Ashes into Glass
Can I commission a custom piece?
Absolutely. Share your colours, the meaning and your timing on our custom orders page, and Sinem will reply with a concept, a timeline and a price — with no obligation.
How does an Ashes into Glass keepsake work?
A small measure of a loved one's ashes is gently encased in clear borosilicate glass and swirled into a galaxy of their own. We guide you through sending a small sample safely, and treat the whole process with care and discretion.
Payment, returns & care
Which payment methods do you accept?
Checkout is secure and encrypted, with card payments via Stripe and the option to pay with PayPal.
What if my piece arrives damaged?
In the rare event a piece arrives damaged, contact us within 7 days with a photo and we will make it right with a replacement or refund. As each item is one of a kind, please reach out before returning anything so we can guide you.
How do I care for my glass?
Wipe with a soft, lint-free cloth, or clean with lukewarm water and a drop of mild soap. Avoid abrasive cleaners and hard falls onto stone or tile. See our full care guide for more.
Still wondering?
We're happy to help
Ask us anything about a piece, a commission or your delivery — a real person replies.